COVID-19 RESPONSE
THIS PAGE OUTLINES OUR RESPONSE TO THE CORONAVIRUS CRISIS AND THE MEASURES WE HAVE PUT IN PLACE
At Cluedini, we have always prided ourselves on our professional approach to escape rooms, from cleanliness and hygiene to customer service and visitor experience... with this in mind, you can be assured that your visit to our branches in Yarm and Darlington will be both fun, and safe.
As a family ran business, we want to create the sort of safe environment that we’d be happy to visit with our own loved ones. We have been both thorough and systematic in our approach to re-opening, ensuring no stone has been left unturned. All the essential operational and hygiene modifications have been embedded and a full staff training programme has been undertaken.... we have even replaced a number of puzzles that would prove impossible to clean between visitors with brand new ones where cleanliness could be guaranteed.
✅ FULLY RISK ASSESSED VENUES
Building on our extensive pre-Covid risk assessments, we have enhanced things even further and have full post-Covid Risk Assessments in place at both venues
✅ INCREASED TIME BETWEN GAMES FOR ENHANCED CLEANING
We have created larger gaps between games to ensure all props, locks, high touch items and common areas can be fully sanitised between games.
✅ HAND SANITISER STATIONS THROUGHOUT BOTH VENUES
Hand sanitisers are installed by our main entrances, ALL toilets, ALL reception areas and ALL game rooms and we encourage you to make use of these throughout your visit.
✅ FULLY VENTILATED OPEN PLAN GAME ROOMS
ALL of our game rooms have at least one window and air con units located within (or just outside) each room allowing us to comfortably and conveniently ventilate the air during and between games. Additionally, all of our rooms are of open plan design meaning there's no tight crawl spaces, pinch points etc.
✅ ELECTRONIC SIGN-INS & CONTACTLESS PAYMENTS
To minimise touch points, but still be compliant with contact tracing, we will be collating sign-in’s electronically and also have NHS Track and Trace check in posters on display... contactless payments are also available at both venues and are the encouraged in store payment option.
✅ RECONFIGURED BRIEFING AREAS
We have moved things around a little in the common areas to ensure it’s easy to maintain a safe distance between customers and staff (don’t take this personally!).
✅ VISORED, FULLY TRAINED GAME HOSTS
Each Game Host will have their own face covering, be fully trained on all aspects of Covid-safe operation and know how to deliver it throughout your visit. As per the current government Covid legislation, which requires all visitors to indoor leisure facilities aged 11+ (who are able to do so) to wear a face covering, we ask that you follow these rules throughout the course of your visit.
✅ LIMITED TIMETABLES
We will be running a reduced schedule across our venues to ensure we can deliver what we set out to achieve.
We trust the measures outlined above give you the confidence you need to book your escape room experience with Cluedini - indeed they have even been approved by the Tourist Organisations of GB & NI and have been awarded the 'We're Good To Go' Industry Standard.
Thank you, and we look forward to locking you all up again soon.
Chris & Kathryn.
As a family ran business, we want to create the sort of safe environment that we’d be happy to visit with our own loved ones. We have been both thorough and systematic in our approach to re-opening, ensuring no stone has been left unturned. All the essential operational and hygiene modifications have been embedded and a full staff training programme has been undertaken.... we have even replaced a number of puzzles that would prove impossible to clean between visitors with brand new ones where cleanliness could be guaranteed.
✅ FULLY RISK ASSESSED VENUES
Building on our extensive pre-Covid risk assessments, we have enhanced things even further and have full post-Covid Risk Assessments in place at both venues
✅ INCREASED TIME BETWEN GAMES FOR ENHANCED CLEANING
We have created larger gaps between games to ensure all props, locks, high touch items and common areas can be fully sanitised between games.
✅ HAND SANITISER STATIONS THROUGHOUT BOTH VENUES
Hand sanitisers are installed by our main entrances, ALL toilets, ALL reception areas and ALL game rooms and we encourage you to make use of these throughout your visit.
✅ FULLY VENTILATED OPEN PLAN GAME ROOMS
ALL of our game rooms have at least one window and air con units located within (or just outside) each room allowing us to comfortably and conveniently ventilate the air during and between games. Additionally, all of our rooms are of open plan design meaning there's no tight crawl spaces, pinch points etc.
✅ ELECTRONIC SIGN-INS & CONTACTLESS PAYMENTS
To minimise touch points, but still be compliant with contact tracing, we will be collating sign-in’s electronically and also have NHS Track and Trace check in posters on display... contactless payments are also available at both venues and are the encouraged in store payment option.
✅ RECONFIGURED BRIEFING AREAS
We have moved things around a little in the common areas to ensure it’s easy to maintain a safe distance between customers and staff (don’t take this personally!).
✅ VISORED, FULLY TRAINED GAME HOSTS
Each Game Host will have their own face covering, be fully trained on all aspects of Covid-safe operation and know how to deliver it throughout your visit. As per the current government Covid legislation, which requires all visitors to indoor leisure facilities aged 11+ (who are able to do so) to wear a face covering, we ask that you follow these rules throughout the course of your visit.
✅ LIMITED TIMETABLES
We will be running a reduced schedule across our venues to ensure we can deliver what we set out to achieve.
We trust the measures outlined above give you the confidence you need to book your escape room experience with Cluedini - indeed they have even been approved by the Tourist Organisations of GB & NI and have been awarded the 'We're Good To Go' Industry Standard.
Thank you, and we look forward to locking you all up again soon.
Chris & Kathryn.
