COVID-19 RESPONSE
FOLLOWING THE LATEST GOVERNMENT ANNOUNCEMENTS, THIS PAGE OUTLINES OUR RESPONSE TO THE CORONAVIRUS CRISIS AND THE MEASURES WE HAVE PUT IN PLACE
Nobody saw the COVID-19 crisis coming, yet it has effected businesses and individuals in ways that no-one could never imagine.
On March 21st, we closed the doors to both Cluedini Darlington and Cluedini Yarm, furloughed all our staff a short while later, and sat tight, adhering Government advice to stay at home, save lives and protect the NHS.
Following a heroic effort from key workers across the country and from patient individuals in households up and down the land, there is light at the end of the tunnel and we begin to emerge out of the other side.
Government guidance at the end of June gave businesses like ourselves permission to open our doors once again in July, albeit with restrictions in place and a focus on social responsibility.... on July 25th, Cluedini Yarm reopened, and a week later Cluedini Darlington follows suit.
We have always prided ourselves on our professional approach to escape rooms, from cleanliness and hygiene to customer service and visitor experience, so you can be assured that your visit to Cluedini will be one of the best and safest trips out for you and your loved ones. As a family ran business, we want to create the sort of safe environment that we’d be happy to visit with our own loved ones. Therefore, rather than rushing back into action on July 4th, we have instead decided to take a little extra time embedding the necessary operational and hygiene modifications as well as a full staff training programme - this ensures we can deliver what’s most important to you and your family for a trip out... safety and fun.
We will be taking a phased approach to our reopening, commencing with Phase 1, which begins when we reopen our doors - this is outlined below and will be updated as time progresses:
✅ EXCLUSIVE USE OF THE VENUE
No other teams will be on site during your time with us.
✅ FULLY RISK ASSESSED VENUES
Building on our extensive pre-Covid risk assessments, we have enhanced things even further and have full post-Covid Risk Assessments in place (and on display) at both venues
✅ INCREASED TIME BETWEN GAMES FOR ENHANCED CLEANING
All props, locks and high touch areas will be fully sanitised between games.
✅ HAND SANITISER STATIONS THROUGHOUT BOTH VENUES
Installed by the main entrances, ALL toilets, ALL reception areas and ALL game rooms... that’s over 20 stations across both venues!
✅ FULLY VENTILATED OPEN PLAN GAME ROOMS
ALL of our game rooms have at least one window allowing us to comfortably and conveniently vent air during and between games, and are of open plan design meaning no tight crawl spaces, pinch points etc.
✅ ELECTRONIC SIGN-INS & CONTACTLESS PAYMENTS
To minimise touch points, but still be compliant with contact tracing, we will be collating sign-in’s electronically... contactless payments are also available at both venues and are the encouraged in store payment option.
✅ RECONFIGURED BRIEFING AREAS
We have moved things around a little in the common areas to ensure it’s easy to maintain a safe distance between customers and staff (don’t take this personally!).
✅ VISORED, FULLY TRAINED GAME HOSTS
Each Game Host will have their own face visor/shield, be fully trained on all aspects of Covid-safe operation and know how to deliver it throughout your visit.
✅ LIMITED TIMETABLES
We will be running a reduced schedule across our venues to ensure we can deliver what we set out to achieve.
We trust the measures outlined above give you the confidence you need to book your escape room experience with Cluedini - indeed they have even been approved by the Tourist Organisations of GB & NI and have been awarded the 'We're Good To Go' Industry Standard.
Thank you, and we look forward to locking you all up once again.
Chris & Kathryn.
On March 21st, we closed the doors to both Cluedini Darlington and Cluedini Yarm, furloughed all our staff a short while later, and sat tight, adhering Government advice to stay at home, save lives and protect the NHS.
Following a heroic effort from key workers across the country and from patient individuals in households up and down the land, there is light at the end of the tunnel and we begin to emerge out of the other side.
Government guidance at the end of June gave businesses like ourselves permission to open our doors once again in July, albeit with restrictions in place and a focus on social responsibility.... on July 25th, Cluedini Yarm reopened, and a week later Cluedini Darlington follows suit.
We have always prided ourselves on our professional approach to escape rooms, from cleanliness and hygiene to customer service and visitor experience, so you can be assured that your visit to Cluedini will be one of the best and safest trips out for you and your loved ones. As a family ran business, we want to create the sort of safe environment that we’d be happy to visit with our own loved ones. Therefore, rather than rushing back into action on July 4th, we have instead decided to take a little extra time embedding the necessary operational and hygiene modifications as well as a full staff training programme - this ensures we can deliver what’s most important to you and your family for a trip out... safety and fun.
We will be taking a phased approach to our reopening, commencing with Phase 1, which begins when we reopen our doors - this is outlined below and will be updated as time progresses:
✅ EXCLUSIVE USE OF THE VENUE
No other teams will be on site during your time with us.
✅ FULLY RISK ASSESSED VENUES
Building on our extensive pre-Covid risk assessments, we have enhanced things even further and have full post-Covid Risk Assessments in place (and on display) at both venues
✅ INCREASED TIME BETWEN GAMES FOR ENHANCED CLEANING
All props, locks and high touch areas will be fully sanitised between games.
✅ HAND SANITISER STATIONS THROUGHOUT BOTH VENUES
Installed by the main entrances, ALL toilets, ALL reception areas and ALL game rooms... that’s over 20 stations across both venues!
✅ FULLY VENTILATED OPEN PLAN GAME ROOMS
ALL of our game rooms have at least one window allowing us to comfortably and conveniently vent air during and between games, and are of open plan design meaning no tight crawl spaces, pinch points etc.
✅ ELECTRONIC SIGN-INS & CONTACTLESS PAYMENTS
To minimise touch points, but still be compliant with contact tracing, we will be collating sign-in’s electronically... contactless payments are also available at both venues and are the encouraged in store payment option.
✅ RECONFIGURED BRIEFING AREAS
We have moved things around a little in the common areas to ensure it’s easy to maintain a safe distance between customers and staff (don’t take this personally!).
✅ VISORED, FULLY TRAINED GAME HOSTS
Each Game Host will have their own face visor/shield, be fully trained on all aspects of Covid-safe operation and know how to deliver it throughout your visit.
✅ LIMITED TIMETABLES
We will be running a reduced schedule across our venues to ensure we can deliver what we set out to achieve.
We trust the measures outlined above give you the confidence you need to book your escape room experience with Cluedini - indeed they have even been approved by the Tourist Organisations of GB & NI and have been awarded the 'We're Good To Go' Industry Standard.
Thank you, and we look forward to locking you all up once again.
Chris & Kathryn.
