TERMS & CONDITIONS
OK, so it's not the most exciting page on our website, but it's essential nonetheless. Cluedini General Terms & Conditions (which are also displayed on our booking platform) are set out below... so grab yourself a cup of tea, sit back and enjoy!
Terms of Participation
1.1. Whilst participating, all guests must comply with rules given to them by the games hosts. Any persons not complying with these rules may be removed from the session, without refund.
1.2. Due the nature and complexity of our puzzles, our recommended minimum age is 11, though we do not operate a strict age policy. However, anyone under the age of 16 must be accompanied by an adult at all times.
1.3. Although no physical strength is required to play our game rooms, participants must ensure they are fit to play.
1.4. Cluedini reserves the right to refuse participation of guests who behave in a manner which they deem likely to affect the enjoyment of other visitors. Additionally, participation can be refused to guests who uses threatening, abusive or insulting words or behaviour to other guests or members of staff, or to guests who do not follow written or verbal instructions or behave in a manner that may risk the health and safety of themselves, other visitors or members of staff. Where the guest is part of a group, Cluedini reserves the right to remove the whole group from the session in addition to the individual involved. In any of these such circumstances, no refund will be given.
1.5. The consumption of alcohol is not allowed during participation. Any guests who appear to be under the influence of alcohol or other substances will be refused participation.
1.6. Disabled guests or those assisting disabled guests should make their visit known to Cluedini prior to their game being played and, if possible, we will make the necessary game modifications. Guests must take note that we are situated on upper floors and, due to the age of the buildings, have no lifts available.
1.7. All participants accept liability for themselves whilst taking part and play our game rooms at their own risk. Cluedini accepts no responsibility for any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending a Cluedini event.
1.8. Cluedini accepts no responsibility for any personal property whilst at the venue.
1.9. Cluedini reserves the right to amend or alter the terms of participation at any time without reason or prior notice.
1.10. It is the responsibility of the the individual who makes the booking to make everyone in their party aware of these Terms of Participation - it is not the responsibility of Cluedini to do so.
Game Rules
2.1. If any game rules are broken, this can forfeit the game for the whole team without refund.
2.2. All instructions from the game hosts must be listened to and obeyed at all times.
2.3. At no point should you attempt to take photographs, or use your mobile phone to access the internet.
2.4. For your safety, and to help supervise the game, CCTV images will be recorded throughout and remain property of Cluedini. They will not be used for any other purpose without your permission.
2.5. At no point are you to use force to remove any of the items or take anything from the game rooms.
Conditions of Sale
3.1. All payments must be made in full before the event. Failure to pay will mean no team member is allowed to attend and play.
3.2. Bookings are non transferable for any reason once booked.
3.3. Bookings are non refundable for any reason and mistakes cannot be rectified.
3.4. Your booking remains property of Cluedini and can be revoked at any point, and for any reason. It cannot be resold.
3.5. Once a booking is made it cannot be cancelled or refunded. We can reschedule a game booking, but require a minimum of 24 hours notice.
3.6. The Management cannot be held responsible for any bookings which are lost or stolen. Cluedini reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently.
3.7. If a booking is re-sold or transferred for profit or commercial gain by anyone other than Cluedini, or one of their authorised sub-agents, it may be voided and the holder refused entry to, or ejected from the venue.
3.8. Where a deposit taken to secure a booking, it is non refundable.
3.9. Cluedini may, at short notice, change the operating hours of sessions due to unforeseen circumstances or technical issues.
3.10. If a booking is cancelled or rescheduled, we will use reasonable endeavours to contact the individual who made the booking and notify them before the date of the event, though we cannot guarantee that this will be the case. Thus, it is the responsibility of the individual who made the booking to ascertain whether their booking has been cancelled or rearranged - details of any booking amendments will be clearly stated clearly on our website.
3.11. As we timetable appointments with a constant flow of visitors, if you arrive late you run the risk of your game being shortened with less minutes available to play. As such, we strongly advise arriving 10 to 15 minutes before your scheduled time. Where possible we will always try to accommodate though this isn't always an option - those arriving more than 30 minutes after their allotted game time will not be able to play but will still be charged.
3.12. Terms and Conditions are applicable for all bookings at Cluedini, including those purchased via the website, in person, via email or over the telephone.
3.13. The individual who makes the booking agrees (on behalf their entire party) and understands that there is inherent risk involved with attending any event, and Cluedini is no exception. As such, the the individual who makes the booking voluntarily assumes all risks and dangers associated with participation. In consideration and acceptance of entrance, the individual who makes the booking agrees to release Cluedini, its parent corporations, affiliates, directors, employees, and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending Cluedini.
3.14. Your e-mail address may be used for promotional e-mails from Cluedini. You can be removed from this mailing list at any time by emailing the company.
Gift Card Specific Terms & Conditions
4.1. Gift Cards will be delivered by post unless otherwise requested.
4.2. Gift Cards are valid for 12 months unless advertised differently at the point of sale.*
4.3. No refunds are given for Gift Cards and they hold no cash value.
4.4. Gift Cards can be redeemed against any of our live game rooms, subject to availability.
4.5. Gift Cards must be booked directly via email or phone - no online booking is possible.
4.6. Gift Cards are sent out manually and, where possible, within 72 hours.
4.7. A maximum of 6 people are allowed per session - Gift Cards will clearly state how many players it is valid for.
4.8. Gift Cards must be presented on the day before the game can commence.
4.9. Gift Cards must be used (not booked) by the date shown on the Gift Card.
* Due to the Covid-19 outbreak, any unused Gift Card with an expiry date between March 21st 2020 and December 31st 2020 will have the extended expiry date of December 31st 2021.
All of these terms and conditions are governed by English Law.
1.1. Whilst participating, all guests must comply with rules given to them by the games hosts. Any persons not complying with these rules may be removed from the session, without refund.
1.2. Due the nature and complexity of our puzzles, our recommended minimum age is 11, though we do not operate a strict age policy. However, anyone under the age of 16 must be accompanied by an adult at all times.
1.3. Although no physical strength is required to play our game rooms, participants must ensure they are fit to play.
1.4. Cluedini reserves the right to refuse participation of guests who behave in a manner which they deem likely to affect the enjoyment of other visitors. Additionally, participation can be refused to guests who uses threatening, abusive or insulting words or behaviour to other guests or members of staff, or to guests who do not follow written or verbal instructions or behave in a manner that may risk the health and safety of themselves, other visitors or members of staff. Where the guest is part of a group, Cluedini reserves the right to remove the whole group from the session in addition to the individual involved. In any of these such circumstances, no refund will be given.
1.5. The consumption of alcohol is not allowed during participation. Any guests who appear to be under the influence of alcohol or other substances will be refused participation.
1.6. Disabled guests or those assisting disabled guests should make their visit known to Cluedini prior to their game being played and, if possible, we will make the necessary game modifications. Guests must take note that we are situated on upper floors and, due to the age of the buildings, have no lifts available.
1.7. All participants accept liability for themselves whilst taking part and play our game rooms at their own risk. Cluedini accepts no responsibility for any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending a Cluedini event.
1.8. Cluedini accepts no responsibility for any personal property whilst at the venue.
1.9. Cluedini reserves the right to amend or alter the terms of participation at any time without reason or prior notice.
1.10. It is the responsibility of the the individual who makes the booking to make everyone in their party aware of these Terms of Participation - it is not the responsibility of Cluedini to do so.
Game Rules
2.1. If any game rules are broken, this can forfeit the game for the whole team without refund.
2.2. All instructions from the game hosts must be listened to and obeyed at all times.
2.3. At no point should you attempt to take photographs, or use your mobile phone to access the internet.
2.4. For your safety, and to help supervise the game, CCTV images will be recorded throughout and remain property of Cluedini. They will not be used for any other purpose without your permission.
2.5. At no point are you to use force to remove any of the items or take anything from the game rooms.
Conditions of Sale
3.1. All payments must be made in full before the event. Failure to pay will mean no team member is allowed to attend and play.
3.2. Bookings are non transferable for any reason once booked.
3.3. Bookings are non refundable for any reason and mistakes cannot be rectified.
3.4. Your booking remains property of Cluedini and can be revoked at any point, and for any reason. It cannot be resold.
3.5. Once a booking is made it cannot be cancelled or refunded. We can reschedule a game booking, but require a minimum of 24 hours notice.
3.6. The Management cannot be held responsible for any bookings which are lost or stolen. Cluedini reserves the right to cancel bookings which it reasonably suspects to have been made fraudulently.
3.7. If a booking is re-sold or transferred for profit or commercial gain by anyone other than Cluedini, or one of their authorised sub-agents, it may be voided and the holder refused entry to, or ejected from the venue.
3.8. Where a deposit taken to secure a booking, it is non refundable.
3.9. Cluedini may, at short notice, change the operating hours of sessions due to unforeseen circumstances or technical issues.
3.10. If a booking is cancelled or rescheduled, we will use reasonable endeavours to contact the individual who made the booking and notify them before the date of the event, though we cannot guarantee that this will be the case. Thus, it is the responsibility of the individual who made the booking to ascertain whether their booking has been cancelled or rearranged - details of any booking amendments will be clearly stated clearly on our website.
3.11. As we timetable appointments with a constant flow of visitors, if you arrive late you run the risk of your game being shortened with less minutes available to play. As such, we strongly advise arriving 10 to 15 minutes before your scheduled time. Where possible we will always try to accommodate though this isn't always an option - those arriving more than 30 minutes after their allotted game time will not be able to play but will still be charged.
3.12. Terms and Conditions are applicable for all bookings at Cluedini, including those purchased via the website, in person, via email or over the telephone.
3.13. The individual who makes the booking agrees (on behalf their entire party) and understands that there is inherent risk involved with attending any event, and Cluedini is no exception. As such, the the individual who makes the booking voluntarily assumes all risks and dangers associated with participation. In consideration and acceptance of entrance, the individual who makes the booking agrees to release Cluedini, its parent corporations, affiliates, directors, employees, and landlord from any liability, harm, injury or death, cost or expense whatsoever that may arise, directly or indirectly, from attending Cluedini.
3.14. Your e-mail address may be used for promotional e-mails from Cluedini. You can be removed from this mailing list at any time by emailing the company.
Gift Card Specific Terms & Conditions
4.1. Gift Cards will be delivered by post unless otherwise requested.
4.2. Gift Cards are valid for 12 months unless advertised differently at the point of sale.*
4.3. No refunds are given for Gift Cards and they hold no cash value.
4.4. Gift Cards can be redeemed against any of our live game rooms, subject to availability.
4.5. Gift Cards must be booked directly via email or phone - no online booking is possible.
4.6. Gift Cards are sent out manually and, where possible, within 72 hours.
4.7. A maximum of 6 people are allowed per session - Gift Cards will clearly state how many players it is valid for.
4.8. Gift Cards must be presented on the day before the game can commence.
4.9. Gift Cards must be used (not booked) by the date shown on the Gift Card.
* Due to the Covid-19 outbreak, any unused Gift Card with an expiry date between March 21st 2020 and December 31st 2020 will have the extended expiry date of December 31st 2021.
All of these terms and conditions are governed by English Law.